ABSTRACT
Jack Waterkamp, Director of the Curriculum Development Group at Complex Data Systems, Inc. was feeling upbeat as he prepared to log in for the Human Resources (HR) division’s monthly meeting. Elizabeth Henderson, his boss and HR VP, had emailed a last-minute agenda item and Jack was certain that it meant a new project for him and his team. He had recently celebrated his two-year anniversary with Complex Data Systems, a $960 million software development company that provided business software systems, classroom-based training, technical support, and annual maintenance agreements to small and medium-sized companies. He smiled as he glanced at the organizational chart hanging on his home office wall (see Figure 24.1), visualizing his name among the other executives reporting directly to the company president.
