ABSTRACT
Problem-solving and value creation, diversity, decentralization, resilience, and sustainability and environmental harmony are the key components of Society 5.0, which purely focuses on value creation, that is, safety, respect, integrity, honesty, and teamwork. Where Society 5.0 is considered an intellectually revolutionized society, quality management is used as the problem-solved and value-added approach; value is worked as respect, honesty, and integrity; and client is dealt with as service user depending on quality assurance and customer satisfaction. The Post-COVID world is experiencing diversity and certain changes in human society through shifting human society where glocalization (globalization and localization) has become inevitable. Comparably, today’s society is more concerned with problem-solving and the value-addition approach. Additionally, this society requires diverse abilities, quality management, vast opportunities, and value-based problem-solving techniques. However, social safety and security, respect for all, social integrity, honesty, and teamwork are the prerequisites of this Society 5.0, which revolves around an intellectual revolution. It is basically a human-centered society that needs to justify and manage capital advancement. Another important aspect of Society 5.0 is the foundation of value-added core services for clients, which means the concept of quality management needs to be clearly defined so the internet of things (IoT) and human intelligence that collectively resolve various social challenges including setting a new social contract and feasible socio-economic model, etc. Therefore, in this chapter, the different components are going to be connected and relate to all the needs and requirements of the modern era of the twenty-first century. Furthermore, the relationship between Society 5.0, client, value, and quality management will be explored through the lens of educational management and leadership (ELM) to solve the existing problems of the higher education institutes.
