ABSTRACT
This chapter presents a description of excellence in higher education (EHE), the rationale for its use, and the steps involved in implementing the model within any unit in a college or university, or for the institution as a whole. Of the various approaches to systematic organizational review, planning, and improvement, none has been more successful or more influential than the Malcolm Baldrige model. The Baldrige framework includes seven categories. Each of these represents an important component and contributor to organizational effectiveness. Efforts to address organizational renewal challenges arising from the COVID-19 pandemic have also revealed the value of the EHE framework for thinking through ways to review and reset organizational functions in the wake of a crisis. Paralleling the Baldrige framework, EHE is built on a foundation that underscores the importance of the some fundamental organizational principles within higher education. The EHE process, as it is typically employed, involves self-assessment by members of the organization being reviewed.
