ABSTRACT
This chapter presents a brief description of knowledge management (KM). It describes how KM is currently manifested in the typical university, and discusses the future of KM and its relationship to quality assurance and academia. The chapter reviews how intellectual capital serves as an effective framework for envisioning future approaches to KM and informs the more efficient use of existing data, improving the quality of teaching and learning in the academic enterprise. Learning management systems (LMSs) continue to revolutionize the evaluation of quality in teaching and learning because they automatically codify so many aspects of the classroom experience formerly left unrecorded. Even though LMSs have already revolutionized how the quality of teaching and learning is evaluated, their nature as a manifestation of KM systems offers tremendous opportunities for expanding and improving the continuous quality improvement processes in the academy. Proactive investments must be made in structural capital that provides actionable knowledge.
