ABSTRACT
The eLearning leader positions student success at the center of planning and prioritizing student services. However, elements of this success also involve marshalling technology and limited resources and galvanizing the campus to best support eLearning students. This chapter explores student services leadership by focusing on organizational initiatives and ongoing challenges related to the provision and assessment of services to promote success and completion with eLearning students. It provides several case study examples of successful eLearning student services initiatives and assessment approaches to demonstrate effective practices and analysis. The pillar for student satisfaction has evolved into quality assessment and more proactive engagement with students. Academic advisers adapted to the new delivery models, advising students using email, telephone, conferencing tools, and online chat for communication. eLearning leaders can use the various assessment tools to conduct assessments, engage faculty and other administrators in the process, and best communicate needed improvements.
