ABSTRACT
This chapter focuses on what leaders need to do to create and sustain a culture of quality in all aspects of an eLearning program. It addresses the various components that leaders need to consider, coupled with an overview of resources and best practices, to help them successfully lead. The chapter identifies the various components that those leading an eLearning program need to consider to establish and support a culture of quality. It provide information on an established, research-based, credible, and well-respected resource that higher education leaders can use to support and inform their effort to have a quality eLearning program. The Quality Scorecard can be used for program evaluation, needs assessments, program planning, and strategy road map and to inform continuous improvement strategies. When implementing the Quality Scorecard, an online learning leader should engage all stakeholders in order to collect accurate information that reflects the current state of the program.
