ABSTRACT
In past research, intragroup conflict was found to have a detrimental impact on worker performance, including the quality of service provided by employees. However, depending on how the disagreement is managed, some authors have argued that these detrimental effects of intragroup conflict may not always occur. Contemporary research emphasizes the value of psychological capital as a predictor of employees’ health and success. Thus, the current investigation examines the influence of psychological capital and intragroup conflicts on burnout and the quality of service of professors at the individual level. The data was gathered from thirty professors who are currently serving full-time in six different universities in India. The results demonstrated that psychological capital has a considerable influence on burnout and ‘quality of service’ of professors. Burnout and conflict among professors in intragroup interactions were found to be strongly related.
