ABSTRACT
In talking about human relations in industry there is usually an unexpressed premiss; that if one looks after the human relations in industry, if one pays special attention to the human or non-technical organization in factories, coal mines and so on, it will follow as the night the day that production will go up. Industrial managers seek first more productivity, and they are going to treat their workers as human beings—a thing they do not appear to have done before—because that is the way to get more productivity. The gentlemen who have built the new plants, and who go on to paint them in pastel shades, are thinking very often in terms of some eminent public figure, even a Royal figure, coming to open them. It is a recurring grievance in industry, though very seldom publicly expressed, that every time a distinguished visitor comes along, the management have the place transformed.
