ABSTRACT
In addition to safety and comfort, quality of mobility can be assessed in terms of information to users about transportation services and their accessibility; knowledge about transport network can have an effect on users’ final decision to travel. Recently, a great activity has been devoted to users’ information concerning public transport network. Information systems concern trip schedule, modal choices and orientation during modal transfer, and computarized systems seem to greatly develop nowadays in this area. Behavioural analysis in situ of users in front of an automatic trip choice system (DIGIPLAN) allowed to show encountered difficulties, specifically for persons over 60. It has been shown that transport information search was taking more time for old users and that these difficulties were essentially related to visual perception and reaching distance on the tactile map.
