ABSTRACT
Effective communication is the bridge to a relationship of trust between the physician and the child and family. The three primary components of successful communication are compassion, clarity, and a proper environment. Basic public speaking skills such as eye contact and timing are important adjuncts to use when speaking with families. Speaking in a calm, quiet manner that conveys feelings of empathy about the child's condition and the impact that this news is having on family members is also part of compassionate communication. After compassionate delivery, clarity of the message is the most important factor in communication. The physical environment is extremely important for effective communication. Privacy is vital. In seeking consent for organ donation, effective communication is essential and should take place in a comfortable, private area and not at the patient's bedside. Often a lack of time compromises the ability to foster a completely satisfactory communication.
