ABSTRACT
This chapter seeks to establish the importance of workplace policies related to mobile communication. It describes the methods used to analyze relevant technology policies from US state govern-ments—which allows us to meet our primary objective of describing mobile communication policies in terms of breadth and depth of various themes/categories. A. M. Townsend and J. T. Bennett note that policy matters because it protects the organization from legal problems associated with system misuse and abuse, encourages appropriate use, enhances productivity, and discourages illegalities. The relevant excerpts—usually a numbered portion of a policy document or a paragraph or broader section—were then extracted and identified by state and policy document name. The 2005 Electronic Monitoring and Surveillance Survey from the American Management Association revealed that 84 percent of organizations have written policy governing personal email use; another 81 percent have written policies about personal Internet use.
