ABSTRACT
The issues addressed include social program administration, community information systems and educational activities. On a targeted or nation-wide basis, they can form the basis of major health and public service campaigns and potentially deliver a variety of social services on a broad scale. The positives include that they are in some cases able to ameliorate or resolve problems, and thus can be important adjuncts to social policy. On the other hand, ubiquitous mobile communication can exacerbate both policy processes and other social problems. The benefit itself, in the form of money, could be delivered as credit to that individual's mobile. The Weberian delineation and fearful prediction as to the ultimate evolution of the iron cage of bureaucracy is strengthened by a web of information and communication enabled by the mobile phone, and decision-making becomes more inclusive but also more complex and cumbersome.
