ABSTRACT
The Office of the University Registrar (OUR) was re-established in 2009 at West Virginia University (WVU) following a highly publicized controversy surrounding a degree conferral in which the president, provost, and the dean of the College of Business and Economics all resigned. The University Registrar was charged with implementing procedures and oversight to ensure the accuracy and the integrity of the university's academic records. Redesigning the reporting process for the West Virginia Higher Education Policy Commission (WVHEPC) reports was time-consuming and had an upfront cost; however, not redesigning the reporting process would have cost the university far more in continued expended resources and inaccuracies in the official state files. The redesign effort also allowed for a close working relationship between IR, OUR, and other functional areas as well as providing an understanding on how the functional areas use BANNER and MAP for data input.
