ABSTRACT
Organizations are bound by the thinking they are built upon. Many organizations inherently lack the needed capability to tackle the requirements of complex business environments and modern knowledge work because they are built on the manufacturing mindset. Yet, these organizations know that they need an urgent change and even renewal. There are many frameworks, methods and practices that organizations are trying to adopt, but organization-wide change gets rejected because the new methods are not compatible with the existing organizational fundaments. New processes invented elsewhere do not renew organizations, namely, their collective mindset.
To solve this problem, organizations need to promote new forms of thinking that are distinctly different from what they currently have. This is not easy, but one way to attempt to solve this challenge is to start asking new and different questions. This helps to see alternative ways of working that are not directly visible with the old question set. In this chapter, we provide examples of question sets that help to reveal both old and transformational ways of thinking and help organizations to identify which category of thinking they currently are in. However, the main goal is not to provide the right answer, but to offer clues on how to start a thinking process that will eventually lead into new ideas.
