Introduction

This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book helps the reader better handle some of the most difficult and demanding student behaviors they experience. It discusses effective ways to address some of the disruptive and dangerous behavior on campus and looks at novel ways to address the problems facing new higher education staff professionals. There are three distinct phases for staff to be aware of when addressing student behavior of concern. These are calming the initial crisis, motivating and inspiring change, and managing the ongoing behavior. Once the initial crisis has been addressed, the staff can adapt a bit more of a cheerleading/supportive role with the student, helping them with problem solving and overcoming obstacles. This should be done with an appreciation for the values and boundaries that are set forth as part of the job description.