ABSTRACT
The specific method of analyzing successful or unsuccessful behavior of combat personnel to determine critical task requirements was done using the Critical Incident Technique (CIT) developed by Flanagan. This technique consists of a set of procedures for collecting specific incidents in such a way as to facilitate their potential usefulness in solving practical problems. In contrast, assumed responsibility is a part of psychological growth and consequence of job enrichment that relies on the Motivation-Hygiene Theory. In this respect, CIT was instrumental in developing a basic understanding of people at work that translated into the Motivation-Hygiene Theory. To document the effectiveness of CIT in job analysis, two recent studies conducted by the author are presented in this chapter. The first study dealt with industrial safety programs at an electric company concerned with associated costs and liabilities. The second study refers to a manufacturer of electronic equipment who experienced chronic problems in the areas of product design, technology transfer and manufacturing.
