ABSTRACT
The bottom line is that new business improvement theories are about lucrative book royalties, expensive conferences and large consultancy fees. A great deal of business theory makes the problems appear more complex than they are. Business has an insatiable appetite for the Big Idea: Total Quality Management, The Learning Organization, Business Process Re-Engineering, Benchmarking... but they depend on particular circumstances to be effective. Stringing together the commonplaces of good management and clothing them in infelicitous business school neologisms, has proved rather better at making money for many of the proponents than actually solving business problems.
