ABSTRACT
Introduction Over the last 25 years airlines have been very successful in promoting the ideas of enhanced team working practices. Nearly every airline around the world applies the principles of Crew Resource Management (CRM) for pilots and other operational airline staff. CRM is a concept that involves the idea of optimizing not only the person-machine interface and the acquisition of timely, appropriate information but also interpersonal activities including leadership, effective team formation and maintenance, problem-solving, decision-making, and maintaining situation awareness (Wiener, Kanki and Helmreich, 1993). Thus, training in CRM involves communicating basic knowledge of Human Factors concepts that relate to aviation and providing the tools necessary to apply these concepts operationally. It represents a focus on crew-level (as opposed to individual-level) aspects of training and operations (Wiener, Kanki and Helmreich, 1993).
