ABSTRACT
As outsourcing rises in popularity, the complexities and business criticality of the functions outsourced also increase. Thus, the return on investment (ROI) for successful outsourcing is more dynamic – as are the consequences of failure.1
As outsourcing rises in popularity, the complexities and business criticality of the functions outsourced also increase. Thus, the return on investment (ROI) for successful outsourcing is more dynamic – as are the consequences of failure.1