ABSTRACT
This chapter focuses on how translation technology is commonly used by Language Service Providers (LSPs). It describes the main features and functionalities of the translation management systems (TMS) used by LSPs in the following four areas: Process Management and Automation, Project Management and Administration, Customer Management and Commerce and Translation and Quality Management. Throughout the chapter, examples are shown to illustrate how various functions are used by LSPs today and which innovations and new developments are happening and predicted in translation management, primarily driven by advancements in Artificial Intelligence (AI). Increasingly, LSPs will be relying on automation to help them deal with the complexity, growing volumes and fragmentation of content. An enterprise TMS aims to tie all the pieces of a translation solution together, including translation memory, terminology management, machine translation (MT), resource management, project management and process automation. In addition to building or investing in their own technology, LSPs will also be expected to support and work in platforms created or purchased by their clients, the translation buyers. For LSPs the key concern will be which technology truly supports them delivering the best service levels to their clients.
