ABSTRACT
This chapter presents the four phases of the development of the change recipients’ reactions scale (CRRE). The four phases are development of the items and the extraction of the factor solution; verification of the obtained factor solution; examination of the reliability of the scale; and justification of the concurrent, convergent, divergent and incremental validity of the scale. The chapter presents the CRRE scale in various change contexts to address the specificity issue and examines the stability of its psychometric properties across different change programs. Six different samples were used during the various developmental stages of the CRRE scale. All participants were asked to complete either the initial (first sample) or the final (all other samples) version of the CRRE scale. One of the main advantages of the CRRE scale over existing psychometric instruments for organizational change is that the CRRE measures reactions toward a specific organizational change.
