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Chapter

Hospitality consumers’ information search behavior

Chapter

Hospitality consumers’ information search behavior

DOI link for Hospitality consumers’ information search behavior

Hospitality consumers’ information search behavior book

Reinforcement and displacement of traditional media

Hospitality consumers’ information search behavior

DOI link for Hospitality consumers’ information search behavior

Hospitality consumers’ information search behavior book

Reinforcement and displacement of traditional media
ByHaywantee Ramkissoon
BookThe Routledge Handbook of Hospitality Marketing

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Edition 1st Edition
First Published 2017
Imprint Routledge
Pages 10
eBook ISBN 9781315445526

ABSTRACT

Researchers and hospitality providers show a growing interest in understanding how consumers look for various products and services provided by the hospitality industry. With consumers using different media technologies, hospitality providers are now accelerating the flow of information across different channels of communication. This chapter seeks to explore significant gaps in research on the role of online media referred to as the “new media” on hospitality consumers’ information search behavior. This chapter contributes to the theoretical advancement of knowledge by examining the significance of current trends in hospitality consumers’ information search behavior through the lens of convergence culture.

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