ABSTRACT
People are used in the realisation of physical production activities in construction. Craft workers are individuals involved in manual work through various craft activities, and they outnumber technicians, professionals, and managers on a typical site and the industry as whole. Professionals, managers, technicians, and artisans collectively undertake the transformation, flow and value aspects of production in construction. In equivalent terms, most 'boots on the ground' people fall under category of blue-collar workers on construction sites. The administrative professionals are involved in site management while the blue-collar workers are the people who undertake the physical work on project sites. The competencies and abilities of people determine the nature of construction operations and eventual project outcomes. In People and Organisational Management in Construction, Naoum emphasises the fact that progress of a construction firm is dependent on clarity of operations, the quality of its people, the availability of required resources and the appropriateness of the structure and management systems used by the organization.
