ABSTRACT
The intensification of globalizing forces and the interrelated world economy are bringing about more diversity in the workplace. Large corporations and even small companies have become increasingly multicultural and multilingual. As more businesses enter the global market and organizations recruit internationally, linguistic and cultural diversity among employees is becoming the new norm in the workplace (Sharifian & Jamarani, 2013; Sorrells, 2013). Migration and global workforce mobility are resulting in more intercultural contact as temporary workers and long-term expatriates intermingle with locals, including immigrants from many parts of the world. In organizations, it is now common for people to work on mixed-gender teams or projects with individuals who have a different linguistic, religious, and cultural background or disability (Guilherme, Glaser, & Méndez-García, 2010; Holmes, 2012; Sorrells, 2012). Clients and customers with diverse backgrounds may
also interact with employees in person or online. In today’s interconnected world, an organization’s success increasingly depends on its ability to embrace and manage diversity.
