Enhancing the Care-based Resolution of CSR-related, Firm–stakeholder Conflict: Invoking the Counsel of Mary Parker Follett

Both corporate social responsibility (CSR) and the stakeholder concept are contested notions in management thought. Not only do multiple scholarly definitions and conceptual frameworks exist within each of the two domains ¹ but also, CSR proponents and critics alike often hold staunch but discordant views on the purpose that business should serve in broader society, and the nature and scope of practices that CSR should comprise. ²