ABSTRACT
Managers and leaders currently have to operate in unprecedentedly complex times, facing significant societal, economic and environmental challenges. The global reach of business has brought about very different organizational forms; it has collapsed hierarchies and changed the nature of work. Also shifting is our understanding of the way knowledge is constructed, shared and communicated and of the mechanisms by which senior managers connect to knowledge – often embedded in practice – that exists in all parts of the organization. This chapter raises a number of issues in relation to how managers and leaders can work effectively in the midst of these challenges.
