ABSTRACT
Social networks (SNs) represent an additional way besides the traditional opportunities/possibilities to generally occupy or fill free time, leisure time and/or idle time. Specifically, during the travel experience, travellers have several moments' time in which they have to wait for some operations necessary for their trip; they have waiting, idle and spare times. The chapter presents a study to propose a qualitative approach in order to investigate travellers' insights in using SNs during waiting times at the airport, aiming to uncover additional opportunities for researchers and practitioners. It details qualitative interviews focused on airport travellers, analyzing how and why they use SNs during their waiting times at the airport. The chapter provides a theoretical background on the waiting times at the airport and as a psychological and social experience of individuals. A methodology is presented, followed by a section on the results. The chapter contains a discussion, conclusions and ideas for future research.
