ABSTRACT
This chapter discusses landside, terminal and airside facilities and processes that affect the passenger experience as they pass through an airport. The airport itself has a vital interest in ensuring that easy access to the airport is provided, with a minimum of congestion. A wide range of facilities and processes are required to facilitate passenger movement though a modern terminal including interface with ground transport and aircraft. The chapter focuses on facilities and processes associated with landside access, the passenger terminal used by passengers travelling in scheduled commercial aircraft, and airside turnaround of passenger aircraft. Road access to airports often comprises the main, and in many instances the only, surface transport link to/from the catchment of an airport. Rail links to/from an airport can transport a significant proportion of passengers, staff and visitors, thus reducing the demand for road travel. Water-based surface access to/from airports is confined to airports located on an island or adjacent to suitable seas or estuaries.
