ABSTRACT
This chapter focuses on a financial institution that had to operate in a new, democratic South Africa amid exposure to both the macro- and micro-challenges. It explores the development of an Assessment Development Centre (ADC) using computer-based simulations (CBSs) and exercises, and provides insight into the development phases of both the CBSs and the ADC exercises. The primary purpose of the ADC was to identify individuals who fitted the profile of the newly created role of a service advisor (SA) and to redeploy individuals who did not fit the profile within the financial institution. Transformation from ADC exercises to integrated business-process business simulations calls for more than mere assessment of the traditional behavioural competencies. The CBS ADC adopts a holistic approach to the management of talent by employing a series of interlinked strategies. The Business Analysis Phase is the most important phase in the development of CBSs and entails meeting and consulting with the client's project team.
