ABSTRACT

This chapter gives an assessment centres a stress test with respect to their diversity friendliness. The terms assessment and development centre are used by some people to cover a multitude of methods from test batteries masquerading as assessment centres to assessment centres masquerading as development centres. The issue of cultural differences in approach becomes of particular importance with assessment centres aimed at a global candidate base who are serving a global customer base. Aside from the exercises and competencies, the other obvious way in which assessment centres could have an institutional' bias is through the assessors. The conundrum such centres have to face is that behaviours that might be appropriate in one culture might be inappropriate in another and vice versa. Interestingly, the more any society becomes itself multicultural, the more any assessment centre faces the conundrum of the global assessment centre.