ABSTRACT
There is a growing need for organizations to better manage stress and conflict-related issues in the workplace. However, although much is known about the antecedents and consequences of these issues, very few studies have tried to validate broad-based intervention programmes designed to mitigate the impact of stress and conflict. The main goal of the first study was to examine the efficacy of the six-month job stress and work–life balance workshop to improve employee outcomes. The main goals of the second study were to develop and validate a stress and conflict phone-based coaching programme that would be more accessible and tailored.
