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Chapter

The loyalty programme goals

Chapter

The loyalty programme goals

DOI link for The loyalty programme goals

The loyalty programme goals book

The loyalty programme goals

DOI link for The loyalty programme goals

The loyalty programme goals book

ByStephan A Butscher
BookCustomer Loyalty Programmes and Clubs

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Edition 2nd Edition
First Published 2002
Imprint Routledge
Pages 6
eBook ISBN 9781315575629

ABSTRACT

The ultimate goal of every customer loyalty programme is to increase profit, revenue and market share, thus securing the company's stability and existence. A customer loyalty programme has an advantage over other loyalty programmes in that it achieves the goal of data collection more effectively. A customer loyalty programme's primary purpose is to build a relationship with the customers that turn them into long-term loyal customers, who ideally will obtain their lifetime demand for a specific product or service from the company sponsoring the loyalty programme. In particular, the secondary goals can be achieved in the short term. However, the primary goals are of a long-term nature, and only if customers are committed to the loyalty programme, and thereby to the company, is the true profit potential of a customer loyalty programme realized over time. The long-term perspective increases the difficulty of measuring the degree of economic success purely related to the loyalty programme.

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