ABSTRACT
This chapter presents the case study which describes projects developed by university students within four municipalities in the suburbs of south Milan, and illustrates the use of mobile phones and digital services to develop more collaborative solutions to issues related to immigration, identity and social inclusion. Contemporary society is characterised by great social and environmental problems, as well as by a wealth of social and technological resources, which, if properly valorised, could offer effective sustainable solutions to many of the difficulties we are currently facing. The chapter describes the students' projects that explore specifically the possibility of connecting these two great resources: the capabilities of people themselves and the opportunities offered by mobile and web technology. Remote communication technology, especially mobile phone technology, which is widely used throughout the population, is able to support the creation of these services and make solutions based on distance interaction between people in urban environments sustainable.
