ABSTRACT
In the last chapter of this book we introduce a case study of DHL Freight, the road freight division of the Deutsche Post DHL Group. DHL Freight is embarking on a journey of digital transformation to set a new standard regarding customer orientation, innovation, and efficiency. Having taken a completely new look at business models, processes, roles, and IT architecture, they collected fresh ideas that will help them prepare for the future. The Digital Capability Framework played an important role in defining the new strategic approach.
