ABSTRACT
This chapter examines the relationship between price and quality in the supply of services at dry ports and its sensitivity to the trade and industries by investigating the factors or areas that can create a shift in the focus of the dry port industry. It shows potential and constructive solutions to match the Price-Quality Mix. Customer services are a result of desired activity levels. This implies that each level of services has an associated cost level. While every DPO has its own business model for delivering the service, the underlying activities, quality standards, handling, storing, stuffing and transporting goods are all standardised. A connection between the price paid and the services received is based on the quality of service delivery and its indirect cost. The labour laws in India are archaic, which, rather than ensuring the welfare of the worker, only leaves the system hostage to adverse action by the statutory agencies on account of so-called violations.
