ABSTRACT
This chapter begins with a discussion on social computing as the right kind of environment to encourage knowledge sharing. It continues with a discussion of complexity and the use of multiple identity management to navigate complexity, and the skills needed to develop and maintain social knowledge networks. The framework was initially used in Snowden's early work in knowledge management, but now extends to aspects of leadership, strategy, cultural change, customer relationship management and more. Based on current Web-based social activity and individual and collective sense-making the virtual world seems to be the right sort of environment for knowledge sharing and the rise of what we term Social Knowledge Networks (SKN). Individuals need to first acknowledge the importance of collaborative networks in their personal knowledge strategies and then learn the skills that will allow them to make sense of and work effectively in complex online networked knowledge environments.
