ABSTRACT
The Faculty of Education (FoE) is one of over 100 departments of the University of Cambridge located some distance from the rest of the university. Over the last five years the Faculty Library has developed a personalised approach to service delivery. Relationships with academic staff and students are central to the success of the service and these are honed through extensive communication, both personally and via email, Twitter, text and the FYI blog. This boutique approach has been successful so far in the faculty. There has been a domino effect in the demand for tailored services from academic staff, as they have seen groups of students benefit from online workshops or subject-specific resources on the VLE. The resulting increase in library/academic staff interaction provides library staff with better knowledge of course content, leading to improved services that are timely and relevant.
