ABSTRACT
The Constitution of the People’s Republic of Bangladesh provides that “all powers in the Republic belong to the people . . . every person in the service of the Republic has a duty to strive at all times to serve the people” (GoB 2011). The Government of Bangladesh (GoB) has employed nearly one million people (UNDP 2007) to manage its public services. In Bangladesh the bureaucracy with its British colonial legacy is often perceived as apathetic to the needs of the people and even unwilling to listen to them. It tends to resist change and often remains reluctant to accept new ideas and innovations. Citizens are increasingly becoming dissatisfied with the poor quality of service delivery of the government offices. Common people have to wait for a long time in the public offices to get a small clerical job done. They face many difficulties (in terms of demands for bribes, lobbying by influential people, etc.) in getting a job done by public employees.
