ABSTRACT
In early 1990s, the concept of “performance,” as a concept forcing traditional approaches as an effort to bring reform in public administration, became one of the most common topics in the agenda of many countries’ public sector. The transition from an “administration” approach to “management and performance” approach was provided with the 1993 “Government Performance and Results Act” of USA and with the suggestions put and opened to discussion by OECD regarding more transparent, more effective, more customer/citizen-oriented, more flexible and performance-focused public administration approach (OECD 2005, 10). However, the actual background of all those administrational reforms dates back to the approached named “New Public Management” used for the first time by Hood (1991).
