ABSTRACT
This chapter examines the problems associated with defining care and demonstrating a caring attitude and approach to nursing work. While the term care has been a powerful and useful concept for the nursing profession because it engendered trust, safety and benevolence; this pillar of trust and belief has been questioned and damaged by a number of 'health care scandals' where nurses were exposed as failing to provide appropriate or quality care. While care is frequently accepted and promoted unquestionably as the 'essence' of nursing there are those who counter against the value of such a term in modern professional practice. The chapter is designed to support nurses to take the views and start to think about their own practice by considering care in the context of the patient experience. In 2015, The Patients Association in the UK produced a report based on the key themes that emerged from calls to their patient and carer helpline.
