ABSTRACT
This chapter draws on theoretical insights from the science and technology studies (STS) literature, in particular the material-semiotic perspective. It uses empirical insights from research on user involvement in design and resistance to technology as found in the information science and management literature, as well as within medical sociology. It then addresses the question of how users oppose a new technology and become non-users or even anti-users. Within STS, a wide range of studies has looked at how technologies are used in new, innovative ways. The implementation of technologies, hereunder use and non-use of the technologies in question, have been addressed from different disciplines and from different theoretical traditions. Resistance towards the system was enacted in four different categories of non-users. These non-users have power and are important players in the heterogeneous relations of technologies, persons, spatial arrangements, cultures and ideas that, in the end, produce a hospital information system.
