ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book describes the investigation of organizational justice a complex view of human behavior in which maximization of benefits and self-interest coexist with morality. It also describes the increasing interest of scholars and practitioners in organizational justice largely based on its demonstrable power to predict worker reactions. The book argues that the relationship between conflict and justice is reciprocal and explains the mechanisms to understand the proposed interrelations. It identifies four types of justice such as distributive, procedural, interpersonal, and informational, each of which can be represented by two unit-level constructs: justice climate and peer justice. The book concludes that peer justice climate is able to predict constructs involving behaviors of an interpersonal nature – cooperative teamwork process and relational service quality – even when justice climate with an external authority as source of justice is controlled.
