ABSTRACT
Consulting firms typically describe their services in marketing brochures along dimensions having to do with specialized practice areas and the types of clients they serve, such as information systems in health-care businesses. Intervention strategies are rarely advertised in management consulting but are left opaque and part of the "mystery" of the profession. Greater knowledge about interventions is essential to consultants and clients alike for improving consulting practice and enhancing implementation success. The delivery mode in consulting represents a continuum with two different modes of delivery at each end, from study and recommend to facilitate and learn. The intervention strategy blends the study and recommended delivery mode with the content dimension focused on social systems. In dealing with the social side of organizations, organization-based consultants address client issues related to leadership, decision making, communication, power and politics, and interpersonal and group dynamics.
