ABSTRACT
This introduction presents an overview of the key concepts discussed in the subsequent chapters of this book. The book provides valuable insights into the importance of information and communication technology (ICT)-enabled services for social inclusion, possible barriers to achieving social inclusion and strategies to mitigate them. It addresses the continuing need for making sense of complex socio-technical systems that are associated with the adoption, management and policy of new technological services and, thus, for unpacking the intercourse of social inclusion and usability of ICT-enabled digital services. The book focuses on a range of such services, such as e-government, e-health, teleworking, e-commerce, e-activism and e-entertainment. It examines the theoretical foundations of ICT-enabled services and social inclusion, and presents various innovative cases of ICT-enabled services in a number of contexts. The book investigates adoption, usage and management aspects related to social inclusion and usability of ICT-enabled services.
