ABSTRACT
This chapter explores the relationship between dynamic characteristics of citizens, their e-government use, and trust in government using multiple measures of citizen characteristics, such as citizen's information processing behaviors, attitude toward information technology in general, and value orientation. In the information systems (IS) context, Melone suggested that users' attitudes refer to "a predisposition to respond favorably or unfavorably to a computer system, application, system staff member, or a process related to the use of that system or application" and proposed that attitudes toward a certain behavior are affected by complex beliefs and intentions of the users. Some studies explored the relationship between public service performance and citizen trust in government. With the emergence of e-government, scholars began exploring the link between e-government performance and citizen trust where high-quality e-government services and online service transactions were expected to have positive impact on the level of citizen trust in government.
