ABSTRACT
This chapter focuses on some of the process related challenges currently faced by the health sector and demonstrates how POM can be helpful. The health sector accounts for a significant portion of gross domestic product (GDP) around the globe, particularly in developed countries. The chapter highlights the difference between the care providers' and POM experts' viewpoints. The physicians and nurses are predominantly trained in a disease-oriented fashion, which constitutes their mindset for providing the best care to the patients. The chapter discusses the non-exhaustive list of the phases that includes preventive care, primary care, pre-hospital care, acute care, rehabilitative care, community-based care, chronic care, home care, long-term care, and palliative care. It focuses on the potential value of POM for process design and improvement at two of the upstream layers of the healthcare continuum.
