ABSTRACT
The retailing sector is an important part of the economy of both developed and developing countries. Retailing is a dynamic sector, affected by many different types of factors, such as the growth of online and mobile retailing, supply chain innovations such as Radio Frequency Identification (RFID) technology, regulatory changes in global trade such as the Multi Fibre Arrangement, developments in the digital technology industry, as well as concerns around worker safety, product contamination, quality enforcement, and fair trade. The discipline of Production and Operations Management (POM) has contributed to the development of many aspects of retailing, such as inventory management, supply chain coordination, warehousing and logistics, revenue management, store operations, and customer service. This chapter classifies the existing research in retail operations into inventory management, retail supply chains, customer service, pricing and clearance markdowns, shelf space management, assortment planning, and financial performance of retailing firms.
