ABSTRACT
This chapter reviews the debate that has surrounded measuring workplace behavior versus results and discusses why the measurement of results has become increasingly popular. It proposes methods for developing results measures for individuals and teams and the associated challenges. The chapter also reviews the concept of cascading goals and provides guidelines for developing individual and team objectives, which are thought to be an important precursor to achieving organizationally relevant results. It discusses evaluation methods that should facilitate accurate and fair measurement of the results employees achieve, using a combination of objective and subjective measures. The chapter also discusses individual difference constructs that are likely to predict performance results. Measuring results relies on identifying performance objectives that state the outcomes an employee is expected to achieve in sufficient, measurable detail such that it is clear whether or not the objectives have been met.
