ABSTRACT
This chapter contributes to the themes of the volume concerning the use of performance management to support management control in organisations, by exploring the issues with regard to the public sector. Since the 1980s, a number of common aspects and trends in performance measurement, review and verification have been identified in the public sector. The BSC is a framework to assist the design and implementation of strategic performance management in organisations by integrating external and internal perspectives, short-term and long-term objectives, financial and non-financial measures, and leading and lagging indicators. Paramedics are increasingly making use of their skills at the scene of incidents, potentially enhancing the patient experience and impacting on survival rates prior to accessing hospital care. More or less contemporaneously with the adoption of the dashboard, the Health Act 2009 required most organisations that provide NHS services in England to publish Quality Accounts annually from April 2010.
