ABSTRACT
This book is not about the executive and legislative designers of public policy. Rather, it is about the thousands of men and women who are charged with the responsibility of implementing policy. They do this in hundreds of different agencies and smaller units spread throughout the agencies and offices of the federal, state, and local governments. As used in this text, implementation refers to the processes agency staff must follow when required by a public policy to cooperate and coordinate their efforts to comply with a mandate (O’Toole 1996). More specifically, it is about how these government workers manage the exploitation of an agency’s intellectual capital.
